Privacy Statement

Arena Systems Limited is committed to protecting your personal data when you use our services and website. This Privacy Statement relates to our use of any personal data you provide.

In order to provide you with the products you require and the most suitable solutions, we are required to collect personal data about you. Arena is committed to safeguarding your personal data.

Whenever you provide such data we are legally obliged to use your data for a lawful purpose and the processing must be fair and transparent in line with The Data Protection (Bailiwick of Guernsey) Law, 2017.

In the provision of product services for the insurance industry, Arena will handle your personal data under contract and does not rely on consent. If we propose to use your personal data for marketing purposes, we will seek your consent and this consent may be withdrawn by you at any time.

Visiting our website

You can visit our website without revealingwho you are or providing any personal information about yourself. If you do submit any personal information for example by submitting an enquiry, by doing so you give your consent for such data to be used by us to process your enquiry or request; to comply with any relevant law, regulation, or court order; to help improve our website or the products or services we offer, or to understand better our website users’ needs.

Making an enquiry about our products or services

What information will Arena collect about you?

  • We collect information – name and email address – about you when you complete our on-line enquiry form
  • If we provide software database services to you, we will act as a processor to store your client’s information for such period of time as prescribed by you and set out within a contract or service level agreement entered into with you.

How will Arena use the data they collect about you?

Your information will assist us to investigate and respond to your enquiry.In addition where we process personal data for third parties, we will process such data in accordance with the specific instructions of the controller.

How long is the information retained for?

We retain information as per our retention policy, which is in line with Data Protection legislation. We may keep your personal data after a particular matter or exchange has concluded, but purely for record keeping purposes, legal requirements and/orto be able to respond to queries.

Will Arena share my personal data with anyone else?

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer
  • Where we are legally required by law to disclose your personal information
  • To further fraud protection and reduce the risk of fraud.

Access to your information and correction

In addition to the safeguards set out in this Policy, your personal data is protected by The Data Protection (Bailiwick of Guernsey) Law, 2017. This means, amongst other things, that the data we hold about you should be processed lawfully, fairly and transparently. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you, correct any inaccuracies and have the 'right to be forgotten'. For more details, please refer to 'Your Rights as a Data Subject' section below

A single copy of the data will be provided free of charge.

Arena will require you to verify your identity by requesting as a minimum photographic ID and a utility bill prior to the release of any data.

Changes to Arena Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal data to Arena

Your rights as a Data Subject

Under Data Protection regulation you have the right to:

·         Obtain a copy of your personal data held by Arena

·         Have any incorrect personal data updated

·         Request the erasure of any of your personal data (known as the “right to be forgotten”)

·         Restrict the use of your personal data

·         Object to the use of your personal data

·         Request that any automated decision be reviewed by a human being

If you wish to exercise any of these rights, please write to the address below, stating your request and contact details. In order for Arena Systems Limited to respond to your requests effectively and efficiently, please provide any further information you feel is necessary

Contacting Arena

Please note that telephone calls, including mobile communications, may be recorded.

Arena Systems Limited

Data Co-ordinator

PO Box 144
Heritage Hall
Le Marchant Street
St Peter Port
Guernsey
GY1 3HY

+44 (0) 1481 704649

Complaints or queries

Arena tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
Should you feel there is a problem with the way that we handle your personal information, please write to us at the address shown above.
Guidance on how to address your concerns may be found on the website of the Office of the Data Protection Authority, who is the statutory body that oversees data protection law.

Arena tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

Should you feel there is a problem with the way that we handle your personal information, please write to us at the address shown above.

Guidance on how to address your concerns may be found on the website of the Office of the Data Protection Authority, who is the statutory body that oversees data protection law.

https://odpa.gg

+44 (0) 1481 742074

How to contact us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy, or information we hold about you:
Please refer all enquiries per the Contacting Arena section of this privacy policy.